Box (Single User)

Connector Creation

Authorizing Box is straightforward. To authorize or add a Box account as a Connector, follow these simple steps:

  • Select Box from the Connector list in the Transfer Wizard.
  • Click Authorize a new Box account.
  • Name your Connector.
  • If you are not already logged in you can use either your Box credentials or a SSO account.
  • Click Authorize, and voila!

Adding a Box account to Mover

Troubleshooting

Authorization: If you're having trouble creating or adding a Box connector, here are some things to try:

  • Hover over your existing Box integration in the Connector selection screen and select Reauthorize. This will take you through the Connector creation steps again in order to refresh the token/permissions that Mover has with your Box account.
  • Logout of Box and any other services you may be in, and then try recreating the connector.
  • Open up private browsing or incognito mode and try again.

Transfer from Box source: If you're having trouble transferring from Box:

  • Select your finished transfer and click Start Migrating on the top right of the Migration Manager to rerun the the transfer.
  • View your most recent transfer log by selecting the transfer and clicking View Log from the User Actions dropdown menu and see if there are any particular error messages you could act on.

Transfer to Box destination: If you're having trouble transferring into Box:

  • Select your finished transfer and click Start Migrating on the top right of the Migration Manager to rerun the the transfer.
  • View your most recent transfer log by selecting the transfer and clicking View Log from the User Actions dropdown menu and see if there are any particular error messages you could act on.
  • Ensure you have enough storage space in Box to accommodate the data you're moving in.
  • Are you trying to move files into Box that are larger than what are allowed? Visit Box's pricing page to see the file size limits per account.