Once you're viewing your log files, here's a guide to getting the most out of them.
NOTE: The following is a basic walkthrough to understanding what's going on in your log files. We definitely recommend sending an email to us at firstname.lastname@example.org for more insight and help with issues!
|Failed to download file successfully||This is an issue with the Source Connector.|
|Failed to upload file successfully||This is an issue with the Destination Connector.|
|Unknown error of type 400||This is a "bad request" error - it could be a problem with the Source (File Download) or Destination (File Upload). Typically, this means that something has changed client-side or server-side and could be resolved by the next time you run the transfer.|
|Unknown error of type 404||This is a "server not found" error. Typically, this means that the Source (File Download) or Destination (File Upload) server is down or experiencing a temporary outage.|
|Auth failure: attempt to renew authentication successful||Authorization is failing either on the Source (File Download) or Destination (File Upload) Connector.|
|Backoff used: #||Usually seen after an action listed as 'throttle' - this means we've made too many requests of that Connector, and must wait before trying whatever action we were trying to complete again.|
|Folder Already Exists||We went to create the folder, but we've already created it in a prior transfer, or it already exists in the destination.|
|Skipping because of incremental||Not an error by definition - it's just our incremental process at work.|