Transfer Status Messages

Confused to what an error message means? Here is a breakdown of each transfer status message from the Activity Logs tab you might encounter:

Status Message Definition
Success. No files copied We have skipped all of your files without error and have detected no new or modified files.
Success. Some unsupported files not transferred We have skipped all of your files without error and have detected no new or modified files. Files unsupported by the source or destination were skipped over. Read more about those here.
Some upload errors, please retry We were able to download everything from the source, or skip files that already existed in the destination, but some files didn't make it into the destination.
No files copied. Some upload errors, please retry We were able to download everything from the source, or skip files that already existed in the destination, but no files made it into the destination.
Some download errors, please retry We weren't able to download everything from the source, but some files made it into the destination successfully.
No files copied. Some download errors, please retry We weren't able to download anything from the source!
Some download and upload errors, please retry There were errors with both downloading and uploading files, although some incremental files may have been skipped successfully.
General failure, please retry We don't have a particular reason why your transfer failed - maybe we were having trouble connecting to your source or destination properly, for example.
Connector auth failed One of your connectors isn't authorized correctly.
Crashed, please retry We don't have a particular reason why your transfer failed, but generally this is due to server issues on our side or with the source or destination connectors. Please contact us if you encounter a crash.
Queued to start, please be patient Your transfer will run as soon as possible. You can close your browser, and you'll receive an email on completion. Contact us if it's been more than a few hours to make sure everything's okay.
Running pre-checks This happens before a transfer is queued. Almost there!

Troubleshooting

The best steps to follow if your transfer is having issues:

  • Hit Rerun in the Activity Tab.
  • Download your transfer log from the Activity Tab and see if there are any particular error messages you could act on.
  • Are the failed/unsupported files too large to go into the destination? Some services limit file sizes - check their pricing page or your account settings.
  • Are the failed/unsupported files copyrighted? Some services don't allow copyrighted material to be downloaded from them (i.e. Dropbox).
  • Ensure you have enough storage space in your destination to accommodate the data you're moving in.
  • Think files are missing? Check out our list of Unsupported Files per Connector.