Knowledge Base

  1. Common Questions 

    1. How does Mover work?
    2. How much does Mover cost?
    3. View and download a transfer log
    4. Will Mover keep or retain my data?
    5. How to open the JavaScript Console
  2. Using Mover 

    1. Change Email notifications
    2. Resume, restart, or rerun a transfer.
    3. Edit a transfer schedule
    4. Reading and understanding your log files
    5. Delete or remove a connector
  3. Transfer FAQs 

    1. Are the number of transfers limited?
    2. Are there file type restrictions?
    3. At what speed, or how long will transfers take?
    4. What happens if a transfer fails?
    5. My transfer was Partially Successful?
  4. Account & Billing 

    1. Adding your Billing Information
    2. Change or reset your password
    3. Delete your account
    4. Privacy Policy
    5. Security Overview
  5. Enterprise Users 

    1. Do you provide managed services?
    2. Using Box SSO / SAML
    3. Setting up Google Drive Admin
    4. Why is my Box account blocked?
    5. Adding a OneDrive Multi-User Connector
  6. Activity Tab Messages 

    1. Success. No files copied
    2. Success. Some unsupported files not transferred
    3. Some upload errors, please retry
    4. No files copied. Some upload errors, please retry
    5. Some download errors, please retry
  7. Amazon S3 

    1. Adding an Amazon S3 Connector
    2. Connect to Amazon S3 using AWS IAM
    3. Unsupported Regions
  8. Box 

    1. Adding a Box (Single User) Connector
    2. Adding a Box Enterprise (Multi-User Administrator) Connector
  9. Copy and CudaDrive 

    1. Adding a Copy/CudaDrive (Single User) Connector
    2. Why is my Copy or CudaDrive transfer slow, queued, or not started yet?
  10. Dropbox 

    1. Adding a Dropbox (Single User) Connector
    2. Adding a Dropbox for Business (Multi-User Administrator) Connector
  11. Egnyte 

    1. Adding an Egnyte Connector
  12. FTP and SFTP 

    1. Adding an FTP Connector
    2. Adding an SFTP Connector
    3. Common FTP Errors and How to Fix Them
    4. Troubleshooting guide for connecting to FTP servers
    5. Do you support FTPS (FTP over TLS)?
  13. Google Drive and Google Cloud Storage 

    1. Adding a Google Drive (Single User) Connector
    2. Adding a Google Cloud Storage Connector
    3. Google Drive file type change
    4. Adding Google Photos to Google Drive
  14. Hightail 

    1. Adding a Hightail Connector
  15. MySQL 

    1. Adding a MySQL Connector
    2. Backup a MySQL database with cPanel and Mover
    3. Backup a MySQL database with Plesk Panel and Mover
    4. Troubleshooting a MySQL connector
  16. OneDrive 

    1. Adding a OneDrive (Single User) Connector
  17. Put.io 

    1. Adding a Put.io Connector
  18. SharePoint 

    1. Adding a SharePoint 2010 Connector
  19. SmugMug 

    1. Adding a SmugMug Connector
    2. SmugMug categories and sub-categories
    3. SmugMug video files
  20. SugarSync 

    1. Adding a SugarSync Connector
  21. WebDAV 

    1. Adding a WebDAV Connector
  22. Yandex 

    1. Adding a Yandex Connector
  23. All articles 

    1. How does Mover work?
    2. Are the number of transfers limited?
    3. Do you provide managed services?
    4. Change Email notifications
    5. Adding a OneDrive (Single User) Connector

Feedback and Knowledge Base